Frontend Developer | Graphic Designer

Bronx, New York

(347) 898 - 0413


Gemological Institute of America (GIA)

Client Service Representative

November 2011 - Present | New York, New York

  • Dramatically increased overall client satisfaction by acting as the first point of contact for resolving issues and customer advocacy, reducing problems and complaints by over 50%.

  • Core group member tasked with implementing a lobby queueing system for incoming clients, effectively improving wait times and gathering client details for use in Salesforce analytics, providing higher employee accountability and faster, more responsive services.

  • Responsible for mentoring four new employees as part of a peer-to-peer mentoring program to improve the efficiency of the onboarding process and provide cross-understanding of department workflows which improved internal delays by 30%

  • Volunteered for intensive cross-department training.

LIM College

Freelance Graphic Designer | Video Editor

Janurary - April 2021 | New York, New York

  • Designed and produced the official logos for LIM College's premiere annual fashion events, and worked to ensure deadline and customer requirements were addressed.

  • Developed animated Logo Intro, and event invitations for printed and digital media, based on the client's requirements.

  • Collaborated with strategy, technical, and design teams to ensure the quality and consistency of products.

  • Received design briefs and led discussions to showcase concept designs, mockups, and final versions, ensuring goals were met.


Adobe Creative Suite

HTML | CSS | Sass

Java | Javascript | jQuery | C#

React.js | P5.js

Unity 2D

Git | Github (Version Control)


Microsoft Office Suite


Motion Graphics

Logo Design

Graphic Design

Responsive Web Design




Comic Illustration

Character Design


New York City College of Technology (CityTech)
Bachelors Degree in Emerging Media and Game Design | BTECH

Borough of Manhattan Community College (BMCC)
Associates Degree in Multimedia Programming and Design | AAS